Responsible Gaming
at 766bd

766bd was built on the principle that online gambling in Bangladesh should be an enjoyable leisure activity — not a source of financial stress or personal harm. We recognise that while the vast majority of our players engage with cricket betting, slots, and live casino games purely for entertainment, a small number of individuals may develop unhealthy patterns of play. Our responsibility does not end at the deposit screen.

We have invested in a comprehensive suite of responsible gaming tools that give every 766bd player full autonomy over their gambling activity. These tools are available directly through your account settings at no cost and can be activated at any time without needing to contact support. We also maintain a dedicated support team that is trained to assist players who feel their gambling is becoming a concern.

766bd strictly enforces an 18+ age policy across all products — cricket betting, slots, live dealer tables, and all other games available on the platform. We conduct mandatory identity verification (KYC) on every account and reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder is under the age of 18.

Responsible gaming at 766bd is not a compliance checkbox — it is a core part of how we operate. We continuously review our tools, policies, and player monitoring systems to ensure that 766bd remains a safe environment for all adults who choose to play with us.

Gambling is strictly for adults aged 18 years and above. This is a hard rule at 766bd with no exceptions. Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh must be at least 18 years old to register an account, make a deposit, place a bet, or withdraw winnings on the 766bd platform.

Mandatory KYC Process

Every new 766bd account is subject to a Know Your Customer (KYC) verification process. During KYC, you will be asked to submit a copy of a valid identity document — such as your National Identity Card (NID), passport, or driving licence — along with proof of your date of birth. Until KYC is successfully completed, withdrawal requests will be held pending verification.

How We Enforce the Age Limit

• Registration requires entry of a valid date of birth, which is cross-checked against submitted identity documents
• Our compliance team reviews all submitted documents for authenticity and age eligibility
• Accounts that fail age verification are immediately suspended and any funds are handled in accordance with our Terms & Conditions
• Unusual account activity that suggests underage access triggers an additional manual review
• Payment methods such as bKash, Nagad, and Rocket are linked to registered mobile numbers that themselves require age-verified SIM registration under Bangladeshi telecom regulations — providing an additional layer of indirect age confirmation

One of the most effective ways to maintain control over your gambling spend is to set a budget before you play — and to stick to it. 766bd provides configurable deposit limit tools that allow you to cap the amount you can add to your account over a defined time period. These limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank.

Available Limit Periods

• Daily deposit limit: Cap the total amount (in BDT) you can deposit within any single 24-hour period
• Weekly deposit limit: Cap the total amount deposited across a rolling 7-day window
• Monthly deposit limit: Cap the total amount deposited within a calendar month

How Limits Work

Deposit limits take effect immediately when set. If you wish to decrease your limit, the new lower limit is applied at once. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the increase becomes active — this prevents impulsive decisions made during a losing streak from bypassing your intended budget.

Additional Budget Tools

• Loss limits: Set a maximum amount you are willing to lose within a given period. Once reached, further wagering is blocked until the period resets
• Wager limits: Cap the total stake amount placed across all games in a given period
• Session reminders: Configure automatic pop-up notifications that remind you how long you have been playing and how much you have wagered or lost in the current session
• Reality checks: Periodic on-screen prompts that display your net position for the session and invite you to continue or stop

Sometimes all you need is a short break. 766bd's time-out feature allows you to temporarily suspend your account for a defined period without going through a full self-exclusion process. During a time-out, you will not be able to log in, deposit, or place any bets. Your account balance is preserved and will be accessible when the time-out expires.

Time-Out Durations Available

• 24 hours
• 48 hours
• 7 days
• 30 days
• Custom duration (up to 6 weeks)

Time-outs are activated instantly from your account settings. Once a time-out is active it cannot be shortened or cancelled early — this is by design, to ensure the cooling-off period serves its intended purpose. You will receive a confirmation email to your registered address when a time-out is applied.

Session Time Limits

In addition to account-level time-outs, 766bd allows you to set a maximum session duration. When your session reaches the limit you have set, you will be automatically logged out. You may log back in after a short interval, but the automatic logout serves as a deliberate pause — a moment to reflect on whether you want to continue playing or call it a day.

Session time limits can be set in increments of 30 minutes, up to a maximum of 8 hours per session. The default is no limit — we strongly encourage all players to set a session limit that feels right for their lifestyle and schedule.

If you feel that gambling is causing you harm and that a temporary time-out is not sufficient, 766bd's self-exclusion programme allows you to permanently or indefinitely block your access to the platform. Self-exclusion is a serious, binding commitment — and we treat it as such.

How to Self-Exclude

You can initiate self-exclusion in two ways:

• Via account settings: Navigate to the Responsible Gaming section of your account settings and select "Self-Exclude". Choose a duration (minimum 6 months, up to permanent) and confirm your request.
• Via support: Contact our support team at [email protected] and request self-exclusion. Our team will process your request within 24 hours and confirm via email once your account has been closed.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, deposit, or bet
• All pending withdrawal requests are processed and any remaining balance is returned to your registered payment method
• Your account is flagged in our system so that even if you attempt to register a new account, our compliance team can identify the duplicate and close it
• You are removed from all 766bd marketing lists immediately — no promotional emails, SMS messages, or bonus notifications will be sent to you during the self-exclusion period
• Your self-exclusion cannot be reversed before the minimum period (6 months) has elapsed, regardless of the reason

Returning After Self-Exclusion

After your chosen self-exclusion period has expired, you may contact our support team to request reactivation. Reactivation is not automatic — it requires a deliberate request from you, followed by a 24-hour reflection period and a fresh KYC review. We will also ask you to confirm that you have reflected on your gambling behaviour and that you are comfortable returning to play responsibly.

Problem gambling can develop gradually and may not be obvious at first — even to the person experiencing it. Being aware of the warning signs is an important step in staying in control. The following behaviours may indicate that gambling has moved from entertainment to a concern:

• Spending more money on gambling than you originally planned or can afford to lose
• Gambling with money set aside for essential expenses such as rent, food, transport, or family needs
• Chasing losses — continuing to bet in an attempt to win back money you have already lost
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop
• Lying to family members, friends, or colleagues about the extent of your gambling activity
• Neglecting work, studies, family responsibilities, or social activities because of time spent gambling
• Borrowing money, selling possessions, or taking out loans to fund gambling
• Using gambling as a way to escape stress, anxiety, depression, or personal problems
• Repeatedly failing to cut down on gambling despite wanting to do so
• Feeling that you need to gamble with increasingly large amounts to get the same level of excitement

If you recognise any of these patterns in yourself — or if someone close to you has raised concerns about your gambling — please take the self-assessment questionnaire in the next section and consider reaching out to our support team or a professional organisation. There is no shame in asking for help. Taking action early makes recovery significantly easier.

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are private. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of 766bd's responsible gaming tools or to contact our support team.

If you or someone you know is struggling with problem gambling, reaching out is the most important step. 766bd's support team is available around the clock, every day of the year, to assist players in Bangladesh with responsible gaming concerns. All enquiries are handled confidentially and in English.

Contact 766bd Responsible Gaming Support

Email: [email protected] — use the subject line "Responsible Gaming" so your message is routed directly to our specialist team. We respond to all responsible gaming enquiries within 3 hours, 24 hours a day, 7 days a week.

What Our Support Team Can Help With

• Activating deposit limits, loss limits, or wager limits on your behalf
• Applying a time-out or cool-off period to your account immediately
• Processing a self-exclusion request and confirming account closure
• Providing a spending and activity summary for your account history
• Connecting you with information about professional support organisations
• Assisting family members or friends who are concerned about another person's gambling activity

Additional Guidance

We encourage all players — not just those experiencing difficulties — to periodically review their account activity summary and reflect on whether their gambling remains within healthy, enjoyable boundaries. 766bd makes your full transaction and wagering history available in your account settings at any time.

766bd is committed to continuously improving its responsible gaming programme. We welcome feedback from players, support organisations, and independent researchers on how we can better protect the wellbeing of everyone who plays on our platform.